Saturn Wireless Delivers Your Orders on Time Nationwide and Internationally

In addition to our competitive delivery rates, Saturn Wireless backs every order with Customer Satisfaction Promise. All in-stock orders placed by 4:00pm EST (Monday-Friday) will ship the same day. If your order is not in stock, we will notify you via email so you can choose to receive a partial shipment, expedite the delivery method, replace items with similar products, or make any other changes to your order if needed. The typical lead time for backordered parts is 1-4 business days.

FedEx Shipping

Upon shipment you will receive an e-mail notification containing tracking information so that you can view the status of your order. Please note the following FedEx delivery requirements: A signature IS NOT required for residential deliveries. A signature IS required for deliveries to apartment complexes and commercial addresses (they cannot leave your package without a signature or they will become liable). If you are not available to sign and FedEx has already attempted delivery, you have a few options. You can either sign the yellow slip the driver leaves on your door telling him to leave the package at the manager’s office or with a neighbor who can sign, or you can call FedEx with your tracking # and give them authorization to deliver to another address.

Once you choose the delivery options. Your order is guaranteed to be complete, correct, on time, on site—with a due date confirmed at the time of the order. It’s how we deliver for every customer, every time.

Shipping Internationally

All International orders are shipped via FedEx/USPS Priority Mail (unless other arrangements have been agreed on). The cost of shipping is calculated automatically based on weight and location when you place your order online. You will be able to view the cost before you submit your final order. Saturn Wireless Consulting, LLC has no control over the cost of duties and taxes that are imposed upon import to any country outside the United States and cannot be held responsible for compensation. Please note that we are obligated by law to declare the proper value on all shipments.

Shipping to an APO Address

We do ship to military addresses via USPS (priority mail). However, since this option is currently unavailable online, please call us direct to place your order (888) 792 5525 to place your orders. Alternatively you could email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Alternate Shipping Options

We apologize for the high shipping cost of international shipments; this is the actual cost our company is charged by FedEx. We can ship to you via DHL or UPS if you provide your account number. If this is something you would like to do, please call us direct at (888) 792 5525 to place your order.

Backorders

If one of the items you order is backordered and your order is shipping domestically, then any item(s) that are in stock will ship first and any item(s) that are backordered will ship separately when they become available. If your order is shipping internationally then it will ship complete (nothing will ship until backordered items are in stock and all items are available for shipping). When items are backordered and result in separate shipments you will be charged twice. The first charge will be for the item(s) that ship first and the total cost of shipping. The second charge will be for the cost of the backordered item(s) only. Upon shipment of the backordered item(s) is you will receive an e-mail notification containing tracking information.

We strive to create a positive customer experience. For times we dont: we will

• Waive shipping, if we fail to deliver on time as confirmed at the time of order
• We will waive delivery charges for a replacement, and give you credit for the original shipment if you contact us within 24 hours of receiving delivery for goods that are visibly damaged, lost in transit, or if you discover concealed damage on inspection. (Do not accept a visually damaged shipment unless the carrier has endorsed the bill of lading including a statement of the extent of the damage.)
• Complete warranty processing on all products.
• Report defective or DOA products within 20 days of purchase.
• Honor 20-day return policy on unused products for credit or replacement